常用商務(wù) 英語(yǔ) 郵件范文
商務(wù)英語(yǔ)郵件中的語(yǔ)言和大家平時(shí)說的、聽的地道的口語(yǔ)表達(dá)沒有太大差別，商務(wù)英語(yǔ)郵件在“腔調(diào)”上雖然有“正式”和“非正式”的區(qū)別，但是它們都必須是“自然的” 。下面介紹常用商務(wù)英語(yǔ)郵件范文，希望可以為大家?guī)?lái)幫助。
1. 向顧客推銷商品
Dear Sir:
Inquiries regarding our new product, the Deer Mountain Bike, have been coming in from all parts of the world. Reports from users confirm what we knew before it was put on the market - that it is the best mountain bike available. Enclosed is our brochure.
Yours faithfully
2. 提出詢價(jià)
Dear Sir:
We received your promotional letter and brochure today. We believe that your would do well here in the U.S.A. Kindly send us further details of your prices and terms of sale. We ask you to make every effort to quote at competitive prices in order to secure our business. We look forward to hearing from you soon..
Truly
3. 迅速提供報(bào)價(jià)
Dear Sir:
Thank you for your inquiry of June the 1st concerning the Deer Mountain Bike. It gives us great pleasure to send along the technical information on the model together with the catalog and price list. After studying the prices and terms of trade, you will understand why we are working to capacity to meet the demand. We look forward to the opportunity of being of service of you.
Key Words:
1. available: adj. 可獲得的; 有空的; 可購(gòu)得的; 能找到的
2. enclosed: adj. 被附上的; (用墻等)圍住的; 封閉的; 與外界隔絕的
3. brochure: n. 小冊(cè)子;手冊(cè)
4. promotional : adj. 促銷的; 增進(jìn)的
5. quote: vt. 報(bào)價(jià);引述
6. catalog ：n. 目錄;登記;記載;產(chǎn)品樣本
7. capacity：n. 容量; 才能; 性能; 生產(chǎn)能力
外貿(mào)英文郵件范文之拒絕合作
【一】
Dear Mr. Green,
We acknowledge receipt of your order 17 you ed us this morning concerning silk blouses, but regret to tell you that we are unable to take your order as the products you requested are not available for the time being owing to our manufacturers' lack of raw materials.
We contacted our manufacturers the moment we got your order. We are told that they can't get enough raw materials until the end of May. So if you can wait until then, we will contact you as soon as the products are available. Our manufacturers have promised to supply enough silk blouses then, including what you requested.
We are indeed sorry for being unable to take your order. We sincerely hope that you will understand our situation and keep business relations with us in the future.
Yours sincerely,
Yang Bing
尊敬的格林先生：
貴公司訂購(gòu)我方絲綢襯衫編號(hào)為117的訂單，今天早晨已收到。但遺憾的是，由于廠家原材料短缺，所以，貴公司所訂產(chǎn)品，我方暫時(shí)無(wú)法供應(yīng)。
收到貴公司訂單后，我們立刻聯(lián)系了我方生產(chǎn)廠家，得知他們要到五月底才以購(gòu)得大量原材料。因此，如果貴公司能等到那個(gè)時(shí)候的話，我們一旦進(jìn)貨，就跟你們聯(lián)系。我方廠家已經(jīng)承諾，那時(shí)他們能夠向我公司供應(yīng)足夠的絲綢襯衫，包括貴公司訂購(gòu)的產(chǎn)品。
對(duì)于未能接受貴公司訂單，我們?cè)俅伪硎厩敢?。我們真誠(chéng)希望貴公司能理解我方處境，今后繼續(xù)與我方保持貿(mào)易關(guān)系。
楊冰 謹(jǐn)上
【二】
Dear Mr. Yang,
Thank you for your letter of informing us of your lack of raw materials, thus not enabling send what we have requested.
Now that you couldn't provide us sufficient product, we'd better turn to another company, who may send us the same high-quality as well as yours.
Please don't hesitate to contact us immediately your new products come in.
Yours sincerely,
Sam Green
尊敬的楊先生：
感謝貴公司來(lái)函，告知我方因原產(chǎn)料短缺不能給予我方索要的產(chǎn)品。
既然貴方不能提供足夠的貨物，我方還是向其他公司訂貨，他們應(yīng)該能提供與貴公司一樣好的產(chǎn)品。
一旦新貨運(yùn)到，請(qǐng)立即通知我方。
怎么才能寫出有腔調(diào)的商務(wù)英語(yǔ)郵件
如果你接觸過的商務(wù)郵件夠多的話，你會(huì)發(fā)現(xiàn)：商務(wù)英語(yǔ)郵件中的語(yǔ)言和大家平時(shí)說的、聽的地道的口語(yǔ)表達(dá)沒有太大差別。商務(wù)英語(yǔ)郵件在“腔調(diào)”上雖然有“正式”和“非正式”的區(qū)別，但是它們都必須是“自然的(natural)” ：
商務(wù)英語(yǔ)郵件中的語(yǔ)言雖然是written English， 但它們?cè)凇扒徽{(diào)”上應(yīng)該和spoken English相似。
很多學(xué)生在剛剛開始學(xué)習(xí)商務(wù)英語(yǔ)郵件寫作的時(shí)候，經(jīng)常會(huì)因?yàn)檫^度追求“專業(yè)化”和“職業(yè)化”而使寫出來(lái)的句子特別拗口、晦澀。比如下面這個(gè)例子：
As per your request, please find enclosed herewith acheck in the amount of $ 47.95.
這個(gè)句子中使用了如“as per”和“herewith”這樣的看起來(lái)很專業(yè)但是卻沒有太多實(shí)際意義的詞。這些詞的使用導(dǎo)致整個(gè)句子理解起來(lái)很費(fèi)勁。其實(shí)這個(gè)學(xué)生犯了我們很多學(xué)生都會(huì)犯的錯(cuò)誤：試圖通過使用一些big words來(lái)提升自己的專業(yè)度。但是這樣的做法往往適得其反。我們來(lái)看下這個(gè)句子可以怎么改使其看起來(lái)更natural 一些：
As you requested, I’m enclosing a check for $ 47.95.
怎么樣，修改后的句子是不是看起來(lái)更清爽，更容易理解呢?的確，這句話的“腔調(diào)”要更加natural一些。首先，這個(gè)句子中也因?yàn)橛玫搅恕皔ou”“I”這樣的詞而使它更有親和力，而不是那么冷冰冰。其次，從專業(yè)的角度來(lái)看，修改后的句子簡(jiǎn)明扼要，既節(jié)約了寫信人的寫作時(shí)間，又節(jié)約了收信人的閱讀時(shí)間，這種“減法”恰恰體現(xiàn)了的商務(wù)溝通對(duì)專業(yè)度的要求。
大家再來(lái)看兩封郵件，這兩封郵件都是在闡述同一個(gè)問題。相信大家讀完這兩封郵件后，會(huì)對(duì)郵件的“腔調(diào)”有一個(gè)更加直觀的認(rèn)識(shí)。
——例1——
Dear Mr.Pendleton:
With reference to your order for a Nashito Camcorder, we are in receipt of your check and are returning same.
I beg to inform you that, as a manufacturer, our company sells camcorders to dealers only. In compliance with our wholesale agreement, we deem it best to refrain from direct business with private consumers.
For your information, there are many retailers in your vicinity who carry Nashito Camcorders. Attached please find a list of said dealers.
Hoping you understand.
Yours truly,
Ava
——例2——
Dear Mr.Pendleton:
We have received your order for a Nashito Camcorder but, unfortunately, must return your check.
As a manufacturer, we sell only to dealers, with whom we have very clear wholesale agreements.
Nevertheless, we sincerely appreciate your interest in Nashito products. We are therefore enclosing a list of retailers in your community who carry a full line of our camcorders. Any one of them will be happy to serve you.
Sincerely yours,
Ava
怎么樣，乍一看，很難看出兩封郵件寫的是一件事情吧?例2的段就把主旨意思點(diǎn)明了：我們已經(jīng)收到了你的訂單，但是很遺憾，我們不得不退還你的支票。而例1繞來(lái)繞去繞到最后才知道原來(lái)是要拒絕訂單。
綜上所述，商務(wù)英語(yǔ)郵件的“腔調(diào)”其實(shí)沒有那么復(fù)雜，表達(dá)自然、言簡(jiǎn)意賅就可以寫出一個(gè)漂亮的郵件。
商務(wù)英語(yǔ)郵件格式
01
開頭 Greetings
Dear XXX
Hello XXX
Hi XXX
XXX可以是對(duì)方的名字，也可以是類似 Madam/Sir 這樣的稱謂。
02
正文
步：Introduction
在正文中，件要做的事就是向?qū)Ψ奖砻髯约旱纳矸?，并?jiǎn)單的向?qū)Ψ絾柡谩?/p>
比如：My name is XX XX.
注意，寫英文郵件時(shí)，名在前，姓在后的。即：First name Last name.
如：
My name is Hong Li. I am the account manager of XXX company.我的名字叫李紅，我是XXX公司的客戶經(jīng)理。
問好這一步有些朋友往往忽略了，其實(shí)加上這么一小句話可以讓一封商務(wù)郵件多一點(diǎn)“溫度”。符合商務(wù)郵件“友好而專業(yè)”的調(diào)性。
比如使用常用的問好語(yǔ)：
I hope you have a wonderful day.
或者：
I hope you are well.
第二步：Purpose
第二步我們需要說明自己發(fā)這份郵件的目的為何。即：
I am writing to XXXX.
I would like to XXXX.
I suggest XXXX.
并盡量在此處以盡量簡(jiǎn)明的語(yǔ)言將想要表達(dá)的事件闡述完整。
如果郵件中添加了需要對(duì)方查看的附件，那么就需要加上“請(qǐng)見附件...”，即：
Please find attached XXX.
XXX就是添加的附件內(nèi)容，如：
the evaluation report 評(píng)估報(bào)告
meeting notes 會(huì)議記錄
第三步：Call to action
第三步，我們要明示我們希望或需要對(duì)方做的事情。
如：
Please let me know if the time is convenient for you.
What do you think about XXXX?
第四步：Ending
表示感謝，期望收到對(duì)方的回信，有問題可以再聯(lián)系我等等。
如：
I look forward to hearing from you.
If you have any questions please let me know.
Thank you for your understanding.
03
落款 & 簽名
可以使用較常用的落款，如 :
Best regards
或
Warm wishes
注意落款要獨(dú)占一行。在落款之后，空一行，然后再寫上自己的名字。
如：
Best regards,
Hong Li
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